Privacy Policy
Introduction
JBL Software Limited (“we,” “our,” or “the Company”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the JBL Storefront Stalker software, platform, and associated tools (collectively referred to as the “Service”), as well as our website at [insert website URL] (“Site”). It also outlines your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By accessing or using our Service, you confirm that you have read and understood this Privacy Policy. If you do not agree with the terms, please refrain from using the Service.
What Information Do We Collect?
We collect the following types of information to deliver and improve the Service:
1. Personal Information
Contact Details: Name, email address, and billing address.
Account Data: Username, password, and subscription details.
Usage Data: Interaction data related to the storefronts you monitor and how you use the Service.
Device Information: IP address, browser type, operating system, and device identifiers.
Payment Information: Billing details necessary for subscription processing.
2. Non-Personal Information
Aggregated Usage Data: Information about how you interact with the Service, such as the number of storefronts monitored or changes detected.
Technical Data: Browser settings, device preferences, and time zone.
How Do We Collect Information?
We collect information through the following methods:
Direct Interactions:
When you register, create an account, or contact us directly.Automated Technologies:
Using cookies, server logs, and tracking technologies to monitor your interactions with the Service.Third-Party Services:
Information provided by payment processors or analytics providers to enhance your experience.
How Do We Use Your Information?
We use the collected information to:
Provide the Service: Enable you to monitor storefronts, receive alerts, and use other features of the software.
Improve Functionality: Enhance user experience through analytics and feature optimization.
Communicate Updates: Notify you about new features, changes to the Service, or important updates.
Billing and Payments: Process subscription payments and handle billing inquiries.
Compliance: Ensure compliance with applicable laws and regulations.
Security: Detect and prevent fraudulent activity or unauthorized access to the Service.
Disclosure of Information
We may share your information with:
Service Providers:
Trusted third parties who assist with hosting, payment processing, or analytics.Legal Compliance:
When required by law, regulation, or court order.Corporate Transactions:
If JBL Software Limited undergoes a merger, sale, or transfer of assets, your data may be shared with the new owner.
Note: We do not sell your personal information to third parties.
Cookies and Tracking Technologies
We use cookies and tracking technologies to:
Personalise your experience on the Service.
Track performance and improve functionality.
Deliver tailored notifications about monitored storefronts.
You can manage or disable cookies through your browser settings. However, doing so may limit some functionalities of the Service.
How Do We Protect Your Information?
We implement industry-standard security measures to protect your data, including:
Encryption: Secure data during transmission using SSL/TLS protocols.
Access Controls: Restrict access to personal data to authorized personnel only.
Secure Servers: Store data on secure servers located in the UK or approved jurisdictions.
Regular Audits: Conduct periodic security reviews and updates.
How Long Do We Retain Your Data?
We retain your data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:
Account Data: Retained while your account is active.
Payment Records: Retained for at least six years for tax and auditing purposes.
Once data is no longer needed, it will be securely deleted or anonymized.
Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
Access: Request a copy of your personal data.
Rectification: Request corrections to inaccurate or incomplete data.
Erasure: Request deletion of your data where no legal basis for retention exists.
Restriction: Request limited processing of your data under specific conditions.
Portability: Request transfer of your data to another service.
Objection: Object to processing for certain purposes, such as marketing.
Withdraw Consent: Revoke consent where it is the basis for processing.
To exercise these rights, contact us at:
Email: help@jblsoftware.com
Address: JBL Software Limited, 20 Wenlock Road, London, N1 7GU
We aim to respond within one month.
Data Transfers Outside the UK
If personal data is transferred outside the UK, we ensure:
The receiving country offers adequate data protection.
Legally approved safeguards, such as standard contractual clauses, are in place.
Third-Party Links
Our Service may contain links to third-party websites. JBL Software Limited is not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before sharing any data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date. We recommend reviewing this page periodically to stay informed of updates.
Last Updated: 28th November 2024
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Email: help@jblsoftware.com
Address: JBL Software Limited, 20 Wenlock Road, London, N1 7GU