Privacy Policy
Introduction
JBL Software Limited (“we,” “our,” or “the Company”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, software, and website at [insert website URL] (collectively, “Site” or “Services”). It also describes your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By accessing our Site or using our Services, you confirm that you have read and understood this Privacy Policy. If you do not agree, please refrain from using our Site and Services.
What Information Do We Collect?
We collect the following types of information:
1. Personal Information
Personal data that can identify you directly or indirectly, including:
Contact Information: Name, email address, physical address.
Account Information: Username, password, billing details, and payment information.
Business Data: Sales statistics, platform account information, and other business-related data shared with us.
Device Information: IP address, browser type, operating system, and device identifiers.
Location Data: Based on your IP address or other geolocation data.
2. Non-Personal Information
Aggregated usage data, such as pages viewed, clicks, and browsing patterns.
Technical data, such as browser settings, screen resolution, and access times.
How Do We Collect Information?
We collect your information through:
Direct Interactions: When you register on our Site, create an account, or contact us directly.
Automated Technologies: Using cookies, server logs, and other tracking technologies.
Third-Party Sources: From analytics providers, payment processors, or publicly available databases.
How Do We Use Your Information?
We use the information we collect for the following purposes:
Providing Services: To process your transactions, manage your account, and deliver requested services.
Improving Services: To analyze usage data, enhance functionality, and improve user experience.
Communication:
To notify you of changes to our services or policies.
To send marketing communications (only with your consent, where required by law).
Compliance: To comply with legal and regulatory obligations under UK law.
Security: To detect and prevent fraud, unauthorized access, or breaches.
Analytics: To conduct statistical analysis and business insights.
Disclosure of Information
We may share your information with:
Service Providers: Trusted third parties providing hosting, payment processing, analytics, and marketing services.
Corporate Transactions: In the event of a merger, sale, or transfer of assets, your data may be transferred to the new owner.
Legal Compliance: When required by UK law, regulation, or court order.
Protective Measures: To protect the rights, safety, and property of our business, customers, or third parties.
We do not sell your personal data to third parties.
Cookies and Tracking Technologies
We use cookies to:
Recognize you on subsequent visits.
Track and analyze your usage patterns to improve functionality.
Deliver tailored content and advertisements.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit the functionality of our Site.
How Do We Protect Your Information?
We take the security of your personal data seriously and implement appropriate technical and organisational measures to safeguard your information. These measures include:
Encryption of sensitive data during transmission.
Regular security audits and updates to our systems.
Access controls to restrict access to personal data only to authorised personnel.
Secure storage of data on UK-based or approved third-party servers.
How Long Do We Retain Your Data?
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations. For example:
Account Data: Retained while your account is active.
Financial Records: Retained for a minimum of six years for tax and audit purposes.
When your data is no longer required, we will securely delete or anonymise it.
Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your data where no legal basis for retention exists.
Right to Restrict Processing: Request a halt to data processing under certain conditions.
Right to Data Portability: Request transfer of your data to another organisation.
Right to Object: Object to the processing of your data for specific purposes, such as direct marketing.
Right to Withdraw Consent: Withdraw consent where we rely on it as the basis for processing.
To exercise your rights, please contact us at:
Email: help@jblsoftware.com
Address: JBL Software Limited, 20 Wenlock Road, London, N1 7GU
We aim to respond to all requests within one month.
Data Transfers Outside the UK
Where we transfer personal data outside the UK, we ensure that:
The country has been deemed to provide an adequate level of data protection.
We use legally approved mechanisms, such as standard contractual clauses or binding corporate rules.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date. We recommend that you review this page periodically to stay informed of any updates.
Last Updated: 28th November 2024
Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
Email: help@jblsoftware.com
Address: JBL Software Limited, 20 Wenlock Road, London, N1 7GU